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To
inquire about an order or to place an order, you can reach a Customer
Service representative by calling
1-336-760-4710
Monday through Friday, 9:00 AM to 5:00 PM EST.
You can also e-mail order related inquiries only to info@skinsiderations.com, but
due to security issues, please do not include orders or credit card
numbers in your message.
Because
we understand how important both privacy and security are to you, we'd
like to assure you that personal and credit card information included
in your skinsiderations.com order is kept confidential. For more
information, click on Privacy
and Security Information.
Table of Contents
How to Order
We've
tried to make shopping online with Skinsiderations.com easy and
quick by using shopping cart technology. It allows you to add any product
you're interested in to your order by simply pressing a button. Here's
how:
- Select
the quantity of the product you wish to buy. Click the "Add
To My Order" button next to the item. You can check the
Contentss of your order and your current total at any time during
shopping by clicking the "View My Order" button.
- Should
you change your mind at any time while shopping, you
can switch quantities or delete any item from your order or even cancel
the entire order.
- When
you want to submit your order, click the "Checkout" button
from the menu. You'll see the Contentss of your
order with your current total and any additional
fees.
- To
complete the process, simply click the "Continue
Checkout" button,
fill out the order form, and click on the "Submit Order" button.
- Immediately
after you click on the "Submit Order" button
you will see an Order Confirmation
page that also has your La Prairie
order number. Make sure to retain
it for future reference, either by
copying it down, or by printing this
page.
If any of the information you enter is not valid,
you will be returned to the order form and asked to correct it. Once
your order has been successfully placed, we will send you an
email confirming shipment with your Tracking Number. Please
refer to your Skinsiderations Order Number when inquiring about
a shipment.
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Shipping
Currently
we can only ship product in the United States . We use UPS Ground and
USPS Priority Mail to ship to our customers. However, all shipments go
ground UPS unless otherwise specified. UPS offers more detailed tracking
information for your order. Shipments to Hawaii , Alaska
and P.O Boxes customers must select USPS Priority Mail.
Returns
Returns can be made
on any product up to 30 days of purchase. Items must be returned in original
packaging unopened and/or safety seal not broken. Items will only be
refunded if accompanied by original invoice. Refunds will be processed
and credited via original form of payment within 4-6 weeks. There is
a 15% restocking fee on all returned items. Sorry, shipping and handling
fees are not refundable.
Exchanges
Exchanges can be made on any product up to 30 days of purchase. Items
must be exchanged in original packaging unopened and/or safety seal
not broken. Items will only be exchanged if accompanied by original invoice.
If an exchange produces a credit, your account will be credited accordingly.
If an exchange produces a balance your account will be charged accordingly.
Sorry, shipping and handling fees are not refundable.
Damages
Damaged items must be reported within 2 working days
of receipt of your order. Items will be replaced with an identical product
at no charge and only if accompanied by original invoice. Please, contact
Piedmont Cosmeceuticals, Inc.
For returns or exchanges send the unopened item to:
Piedmont Cosmeceuticals, Inc.
765 Highland Oaks Drive, Suite 100
Winston Salem , NC 27103
Return Confirmation E-mail
After we receive your returned item and it is processed, you will receive
a Return Confirmation e-mail, if an email is listed in the original order.
The message contains information about your refund as well as details
regarding credit or balance. Please note returns can take up to 4-6 weeks.
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Table of Contents
Privacy Policy
Thank you for visiting Skinsiderations.com. Skinsiderations is committed
to protecting your privacy.
Topics covered in
this policy: [Table of Contents]
What our Privacy Policy Covers
This Privacy Policy covers any personal information that Skinsiderations
obtains from you when you use services on our site. This policy does
not cover the practices of companies that Skinsiderations does not own
or control, or the actions of people that Skinsiderations does not employ
or manage.
Our Privacy Policy may change in the future. We invite you to check
back periodically to see if we have made any changes. If we make any
material changes, we will post a notice on our home page.
By using this site, you agree to the terms of our policy. For more information
about the terms of use for this site, please visit our legal
page .
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Table of Contents
What Personal Information
is Collected
Depending on how you use Skinsiderations, we may ask you
to share personal information with us. Whether you choose to give Skinsiderations information
is completely up to you, but keep in mind that if you withhold information,
you may not be able to use some of our services.
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Table of Contents
When Personal Information is Collected
Skinsiderations will ask you for information, including some personal
information, if you use one of several services:
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Table of Contents
Becoming a Registered
User.
In
order to register, you need to share some personal information, such
as your name and e-mail address. You do not have to be a registered user
to visit Skinsiderations.com's web pages. But, you will have to register
if you want to place orders or make full use of our services.
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Table of Contents
Making a Purchase.
When you
buy something on Skinsiderations.com, you have to supply a billing address,
phone number, shipping address, and credit card information. By making
a purchase, you become a registered user of Skinsiderations.com. You
can choose to store information needed to make a purchase, such as your
credit card number, shipping and billing addresses in the My Account
- Profile page. If you change your mind about storing this information,
you can amend or delete it by going to the relevant area of the My Account-Profile
page and following the instructions. You can access this section using
your registration password.
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Table of Contents
Sweepstakes, Contests
and Surveys.
If you enter a
sweepstakes or contest, or answer a survey, you will become a registered
user (if you aren't one already). We may also ask you for some demographic
information, such as your age. If you choose not to answer, you probably
will not be able to participate in the sweepstakes, contest or survey.
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Table of Contents
How Skinsiderations Protects Your Information
We
realize that our customers trust us to protect their personal information.
We take that task seriously. We maintain physical, electronic and procedural
safeguards to protect your personal information. For example:
We use industry-standard Secure Sockets Layer ("SSL") authentication
to guarantee the confidentiality of online transactions made on our site.
SSL authentication and encryption of the information that you send to
us over the Internet helps protect your online transaction information
from third party interception.
- We never display your full credit card number once it has been entered.
We will only reveal the last four digits of your credit card for verification
purposes.
- We urge you to protect your own privacy. We recommend that you do
not share your password with anyone or share your password in an unsolicited
phone call or e-mail.
Unfortunately, despite all of our efforts, there is always a risk that
third parties may unlawfully intercept transmissions. This reality is
true of all Internet use. As a result, we cannot ensure the security
of any information you transmit, and you transmit all information at
your own risk.
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Table of Contents
How Skinsiderations Uses Your Personal
Information
Skinsiderations collects personal information
primarily to make our services more rewarding for you to use. We usually
use this information for internal purposes, such as studying our customers'
preferences. We may also use your information to contact you for account
and promotional purposes.
In the event that another company buys the assets or stock of Skinsiderations.com,
your personal information may then belong to another entity.
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Table of Contents
How to Avoid Receiving Newsletters and
Other Skinsiderations.com Materials
We use e-mail addresses
to send out newsletters and other announcements with information about
Skinsiderations.com's new products, gifts and special features. When
you register, you can choose not to receive these announcements by
opting-out of delivery. If you receive an e-mail and want to avoid
further messages, look at the end of the e-mail for instructions on
how to remove yourself from the mailing list. You can also edit your
e-mail preferences at Skinsiderations.com's My Account - Profile.
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Table of Contents
Who Views Your Personal Information
Skinsiderations
may share your personal information with companies that perform services
for us, such as fulfilling orders, delivering packages, sending postal
mail and e-mails, analyzing data, providing marketing assistance, processing
credit card payments, investigating fraudulent activity, conducting customer
surveys, and providing customer service. They have access to personal
information needed to perform their functions, but may not disclose your
personally identifiable information for other purposes.
Some personal information is stored on servers owned by other companies.
Only Skinsiderations has the right to access this information.
We currently share aggregate information about our customers with advertisers
and marketing partners. This information does not identify individual
users.
Personal information may be disclosed if required by law.
Skinsiderations does not currently sell or license personal information.
Before selling or licensing your personal information, we will post a
notice in this Privacy Policy and on our home page.
At this time, Skinsiderations does not share any personal information
with its affiliates. It is possible that this policy will change in the
future. If we do decide to share information with our affiliates, we
will post a notice in this Privacy Policy and on our home page.
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Table of Contents
Children Under 13
You can
look at our site, but you cannot make a purchase. You also cannot become
a registered user, or use any service that asks for personal information.
Our site is not designed for children. We do not wish to collect personal
information from children under 13.
This policy is designed to protect children. Federal law requires us
to take special steps to safeguard children's privacy. For more information
about this federal law and about children's privacy, click
here .
If you register with us and we discover that you are under 13, we will
delete your registration. We will send you a message if we do this. If
you are under 13 and want to make a purchase, please ask a parent to
place the order for you.
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Table of Contents
Cookies on Skinsiderations.com
We
collect some anonymous information about how you use the site by setting
and accessing cookies on your computer. These cookies track information such
as how often you visit our web site, what pages you view, and where you go
after you leave the site. The cookies track your computer, not you. They
are not connected to any personal information about you.
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Table of Contents
Questions About This Policy
If
you have any questions about this Privacy Policy, or the Contents or practices
of our website, you can contact Skinsiderations directly at:
Piedmont Cosmeceuticals
Inc.
765 Highland oaks Drive, Suite 100
Winston Salem , NC 27103
or info@skinsiderations.com
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